FAQ

All of our pieces are glazed with food-safe glaze and are microwave safe, unless stated otherwise. We recommend gently hand washing/drying to extend the life of your pottery. Avoid sudden temperature changes; thermal shock can cause pottery to crack. Never use pottery on a hot stove stop, broiler, or open flame. Avoid pouring boiling water into pottery. Boiling water can crack your pot! Pottery with gold luster must NOT go in the microwave or dishwasher. Using harsh scrubbing pads to clean your pottery can scratch the surface and remove gold luster. We recommend gently hand washing/drying and avoiding microwave use to extend the life of your pottery.

Due to the nature of handmade ceramics, minor variations and imperfections may occur, adding to the character of your one-of-a-kind piece. If there are too many pinholes revealing bare clay, we will state that it is NOT food safe.

There is only 1 of each piece. But there may be similar options in the future. If you'd like a similar item, please contact us through our Instagram. We do take requests to recreate a sold piece (selected items only) when possible.

Unfortunately, no. So as to be fair to everyone who waited for the scheduled date and time to purchase one of our pieces.

The Pickup option will be available at checkout in the shipping options if we are attending upcoming conventions at a nearby date. Details about any local events that we will be attending will be announced on our Instagram.

We do not have a definite schedule to when we release new pieces. But we do aim to make it every 5-6 weeks or so starting 2024!

We accept PayPal as our main payment method for international orders. For local (Singapore) customers only, please make your payment through Manual Payment: PayNow to 9758 3235 Cindy within 24 hours after placing your order. If payment is not made within the 24 hours given, it will be cancelled.

Our prices are listed in Singapore dollars (SGD). Currency conversions depend on exchange rates at the current time of payment as well as payment mode.

Yes, you can arrange to pick up your order from our home studio located at Singapore 426872. To arrange for pickup, we kindly ask that you message us on Instagram or email us at thekinokotori@gmail.com with your order details to schedule a convenient pickup time. Once we receive your message, we will work with you to coordinate a date and time that works best for you. Please note that all pickups must be arranged in advance to ensure that you receive your order promptly and efficiently.

We ship internationally! Overseas mainly to the US, Canada, Australia & the UK. If your country is not available in the checkout options, please feel free contact us through dms on our Instagram if you want your country to be included in the list.

Local shipping is $4. Alternatively, we can arrange for it to be picked up if we are attending upcoming conventions at a nearby date. International shipping varies.

Orders are packed & shipped out around 2-3 days from when they are received. Local (Singapore) 2-5 working days International 2-7 weeks *not accounting for unexpected delays

We are not accepting returns or refunds. Please note that all sales are final! In the unfortunate event that an item arrives damaged, please contact us through Instagram with photos of the damaged piece & its original packaging. Each & every piece is handmade & hand painted with care. However the kiln gods dictate what happens during the firing process. Sometimes there's imperfections in the glaze like small bubbles or cracks. They will be highlighted in the description of each product for your discretion.

We may accept commissions from time to time, but with limited slots Details will be announced on our Instagram when we do, so be sure to give us a follow!

It may take between 3-5 weeks for a commission to be done. We have our own kiln but due to how much power is consumed for a single fire. We would prefer to load the kiln fully per fire to conserve energy & maximize efficiency. We do 3 fires in total so it does take a little longer for a piece to be completed.